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Customer engagement

Engaging with your customers through online e-commerce channels is crucial to knowing what your customer wants, when they need it, and where they need it and how do they perceive your brand through every online transaction. Great customer engagement fosters better communication between brands and customers and customer loyalty and build brand loyalty. This can be achieved via our below services:

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  • Customer Engagement Strategies: Creation of effective customer engagement strategies in order to engage, empower and co-create with customers beyond point of initial purchase.
  • Query Management: Responding to customer queries on e-commerce platforms through the ecommerce portals during working hours
  • Feedback on product deliveries in case of delays/ breach of SLA by logistics partner
  • Managing negative customer reviews- Revision/Removal by Customer, Removal by Platform, Comment Publicly
E-commerce Consulting

Our eCommerce consulting services will help you make informed business decisions and select the right go-to-market strategy to succeed online.

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Amazon Marketing Services

We will help you select, strategize and implement the right advertising solutions on Amazon that will help you find, attract and engage with millions of Amazon customers at every stage of their journey. Our expertise in designing customized AMS campaigns ensures that our clients get maximum visibility and highest ROI.

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Omni-channel solution

Based on your brand’s specific requirements, we will recommend and implement the most suitable omnichannel strategy/ solution for your brand which will not only provide a uniform experience for your consumers across all channels but all help drive better relationship with your customers.

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Ecommerce Dashboards

Our analytics features cover a wide range for e-commerce reports and interactive dashboards that are based on AI and in- house technology assets. These dashboards will provide you with insights into your brand’s current performance and where we needs improvements

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Digital marketing

Digital marketing is the key business tool for enterprises today as it enables them to harness the power of the internet to take their business to the next level. We bring expertise in this area and ensure that our clients can leverage the most well suited digital media platforms for increasing discoverability and promotions of their products.

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Customer engagement

We provide detailed analysis on what is making customers like or dislike your products or competition’s products, what are the sentiments and behaviour of your customers vis-à-vis your products.

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Ecommerce operations

We will partner with you at your every step of your e-Commerce journey, whether it’s listing or preparing content, managing stock, tracking inventory, preparing reports and sharing relevant data with you.

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Webstore Development

Our webstore development services can help you develop and boost your brand’s presence in the digital ecosystem by creating customized digital brand websites for you to, to reach the targeted customers and provide them with a smooth shopping experience.

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Looking for E-Commerce Expertise